SaraH:
Anonymous:
Now if I could only sell people advertising space on the back of my receipts.
That does make me wonder…does anyone have anything at the bottom of their own receipts that says something like, “Bring this receipt in on a future visit and receive ____”? If so, how does it work and what kind of offer do you put on there? We use Point of Success and would be able to do this. Of course, the cost is zero (which I love!) but I’m not sure what the most effective offer would be.
Thanks for any advice!
Hi Sarah. I’m the “Guest” that posted above you; I forgot to log in.
I did do what you’re suggesting, as my POS handles it too. The coupon was “Bring this in on your next visit and receive a FREE order of Garlic Bread. Coupon expires 3 weeks from date of receipt” As my average customer orders once per month, I thought this might build frequency.
We didn’t do very well on it though. Maybe 3 per week or so. We give about 2,000 receipts per month, so that’s not a very good response. We sell a lot of Garlic Bread, so there really wasn’t a reason for people to not use it. Most likely people saw it and still threw it out, so it did squat for building frequency.
But like you said, the cost is almost zero to put something there. So I took the “coupon” off and replaced it with “Visit our website at
www.xxxxx.com for printable coupons!” Almost overnight the hits to our website exploded, and we started getting a lot of online coupons back. I have no idea why that worked and not the “coupon”, but there you have it.
BTW, I love using online coupons. When I blast out a postcard to everybody in the database, I’m hitting the people that were going to be more than happy to pay full price anyway. But as long as they’ve got a coupon, why not get something free?
But those people aren’t going to go through the trouble of going online, printing a coupon, etc. But, the people that will ONLY order if they have a coupon will do it with no problem. So, I tend to put a little bit deeper discounted coupons online than in print, because I know the people heading there are more price sensitive. It’s a handy way to do a little price discrimination.
Edited: Changed 2,000 receipts per week to 2,000 receipts per month. I WISH I was that busy.