so there s company (like 3rd party ) that gives me some customers (they able to accumulate points on there airline or something like that), and ppl able to leave me a review . and they do. but the problem is that even when they state how everything was great and delivery was fast and order accurate, they still rate me 3 or 4 stars and not 5. im able to respond to them privately or publicly. I want to respond to them something along those lines - "hey thank you for your visit and the review. please understand that we are striving to reach 4.5 stars rating. if you fully satisfied with your order please update your review to 5 stars. Thank you for understanding". or how would you approach this? same with yelp... ppl say good things but being cheap on stars for some reason, how to convince them to up their rating?