NicksPizza
New member
So, largest voter turnout in recent history, record lines at the polling places, and huge economic interest in presidential race. We got smacked around. And not totally in a good way.
We did twice our recent Tuesday average sales last night . . . and basically in a 2-hour window (we are open 4 hours for dinner). And we were nowhere near prepared. Due to an oversight and a different mistake, we had only 25% of the 16" pie dough prepped for a usual Tuesday setup. AS we use Frozen dough balls, that meant we were completely hosed. I set out several trays of dough and placed into our warming cabinet for a speed thaw.
Add to that our oven was cooking wayyyyyyy slowly, and impacting our pie quality. Two cooks doing the hourly volume normally handled by 4 cooks (on a normal Friday shift). We were sending food out way too slowly, and some of it was not what would would be proud to sell on a given night. Cheese was oiling out on some, crust may have been drying out from prolonged bake . . . and wait times pushed about an hour for pickup . . . 40 minutes+ for dine in.
We were just simply not prepared. In our town almost nothing bumps sales beyond reach on a Tuesday, so we were slack. Not having the dough we needed is what we did to ourselves to set up the falter. We are sending out gift certificates to each customer from yesterday as an ‘apology for not bringing our best’ to the table that night. We figure that $10 certificates ($3 COGS) for maintaining, and possibly bumping up customer impressions should work out favorably. Even customers who were fat, dumb, and happy will see it as a gret gesture.
Lesson learned.
We did twice our recent Tuesday average sales last night . . . and basically in a 2-hour window (we are open 4 hours for dinner). And we were nowhere near prepared. Due to an oversight and a different mistake, we had only 25% of the 16" pie dough prepped for a usual Tuesday setup. AS we use Frozen dough balls, that meant we were completely hosed. I set out several trays of dough and placed into our warming cabinet for a speed thaw.
Add to that our oven was cooking wayyyyyyy slowly, and impacting our pie quality. Two cooks doing the hourly volume normally handled by 4 cooks (on a normal Friday shift). We were sending food out way too slowly, and some of it was not what would would be proud to sell on a given night. Cheese was oiling out on some, crust may have been drying out from prolonged bake . . . and wait times pushed about an hour for pickup . . . 40 minutes+ for dine in.
We were just simply not prepared. In our town almost nothing bumps sales beyond reach on a Tuesday, so we were slack. Not having the dough we needed is what we did to ourselves to set up the falter. We are sending out gift certificates to each customer from yesterday as an ‘apology for not bringing our best’ to the table that night. We figure that $10 certificates ($3 COGS) for maintaining, and possibly bumping up customer impressions should work out favorably. Even customers who were fat, dumb, and happy will see it as a gret gesture.
Lesson learned.
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