It’s ridiculous. I’m a franchise and they are forcing everybody into it. Deadline to switch was December but they haven’t even scheduled anything even though I signed months ago. We were paying about $200 a month for online ordering and tech support. With HungerRush 360 we will be at a about $700 per store. That’s for 5 workstations and a KDS. That includes hardware, software, support and online. Supposedly if something that’s covered breaks (a workstation), they will next day a replacement. The big kicker is I have a bunch of stations that are a only a year old and they won’t let me use them or give me credit for them. Their support is hit and miss. I’ve had good and bad. Half the issues I have to escalate to get anywhere. I fought a reporting issue for a month and a half and now have another that’s been weeks of no reports and having to screenshot payroll. I generally end up handling support for my stores myself. I would have less issue if I felt like it was worth the cost. I’ve received mixed info on delivery driver tracking. Originally told it was included. But no mention of it anywhere.
