What a night. Monday public holiday for Australia Day which fell on Saturday (26 Jan).
Yes that’s right if a major public holiday falls on a weekend then the Monday is given off as a public holiday.
We have to pay penalty rates (double time) for public holidays so we charge a 10% surcharge (common in most places where they have to hire staff and pay the “correct and lawful” rates of pay). This is written into our menu and also clearly stated on our menu board and on our specials board at the front doors. We also charge for deliveries - $5 for zone 1, $6 for zone 2 and $7.50 for zone 3, all depending on distance from shop. Bear in mind we pay $12 per hour for drivers plus $2, $2.50 or $3.50 per delivery by zone. We say that a fee applies for deliveries on our menu.
Last night Mon (28 Jan) was the public holiday with the 10% surchage. In the past we have only had two complaints about the surcharge, but last night they came out of the woodwork.
We had our second delivery of the night phone in to question why her $25.50 2 pizza order ended up at $37.40. We explained that she had extra toppings and a special sauce base which all have extra charges as set out clearly in our menu, plus the 10% surcharge and the $5 delivery. She was fine all except the delivery charge saying that it was outrageous as she lived only 1.5km from the store.
Had another that clearly said they would not pay the surcharge and would not pay for delivery as they lived less than 1km from the store. Order girl said that was the charge and asked if they wanted to pick up instead of the delivery to save the delivery charge. All she got was the phone hung up in her ear.
Lost about another 3 orders because people didn’t want to pay the surcharge. Funny thing it only adds about $2 - 3 dollars an order, and we are talking about our ecconomy being in the prime with unbelievable wages.
Overall last night would have been one of our worst nights for customers with an unusually high amount of half/half pizzas ordered, wierd order request for lines we don’t carry and a customer claiming they have been getting deliveries from us for over 5 years and have never been charged a delivery fee before.
And the main thing about the night … IT WASN’T A FULL MOON :roll:
I think they must have gone to Grantville (or the Australian equivalent) for the long weekend and got on the moonshine which affected their brains. :lol:
To make the night worse I was only feeling 70% so I was probably a bit more tetchy than usual. Might be the effects of working 7 days per week since first week in November catching up on me.
Dave
Yes that’s right if a major public holiday falls on a weekend then the Monday is given off as a public holiday.
We have to pay penalty rates (double time) for public holidays so we charge a 10% surcharge (common in most places where they have to hire staff and pay the “correct and lawful” rates of pay). This is written into our menu and also clearly stated on our menu board and on our specials board at the front doors. We also charge for deliveries - $5 for zone 1, $6 for zone 2 and $7.50 for zone 3, all depending on distance from shop. Bear in mind we pay $12 per hour for drivers plus $2, $2.50 or $3.50 per delivery by zone. We say that a fee applies for deliveries on our menu.
Last night Mon (28 Jan) was the public holiday with the 10% surchage. In the past we have only had two complaints about the surcharge, but last night they came out of the woodwork.
We had our second delivery of the night phone in to question why her $25.50 2 pizza order ended up at $37.40. We explained that she had extra toppings and a special sauce base which all have extra charges as set out clearly in our menu, plus the 10% surcharge and the $5 delivery. She was fine all except the delivery charge saying that it was outrageous as she lived only 1.5km from the store.
Had another that clearly said they would not pay the surcharge and would not pay for delivery as they lived less than 1km from the store. Order girl said that was the charge and asked if they wanted to pick up instead of the delivery to save the delivery charge. All she got was the phone hung up in her ear.
Lost about another 3 orders because people didn’t want to pay the surcharge. Funny thing it only adds about $2 - 3 dollars an order, and we are talking about our ecconomy being in the prime with unbelievable wages.
Overall last night would have been one of our worst nights for customers with an unusually high amount of half/half pizzas ordered, wierd order request for lines we don’t carry and a customer claiming they have been getting deliveries from us for over 5 years and have never been charged a delivery fee before.
And the main thing about the night … IT WASN’T A FULL MOON :roll:
I think they must have gone to Grantville (or the Australian equivalent) for the long weekend and got on the moonshine which affected their brains. :lol:
To make the night worse I was only feeling 70% so I was probably a bit more tetchy than usual. Might be the effects of working 7 days per week since first week in November catching up on me.
Dave
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