Hi TT-ers
Hoping that I can get a couple ideas/opinions from the other DELCO operators on the TT.
Here’s the problem - Incomplete Delivery Orders. Basically my drivers are walking out the door without the additional items ordered by the client. We have a POS system that prints the additional items on the last label of the order (so basically the items are right there if the drivers would pay attention). This isn’t a huge problem (not endemic of our services) but certainly one that creates tremendous ill-will with the client and I’d like to find different strategies to decrease teh problem.
While there are the general things that we could implement:
Thanks in advance,
Jerry
Hoping that I can get a couple ideas/opinions from the other DELCO operators on the TT.
Here’s the problem - Incomplete Delivery Orders. Basically my drivers are walking out the door without the additional items ordered by the client. We have a POS system that prints the additional items on the last label of the order (so basically the items are right there if the drivers would pay attention). This isn’t a huge problem (not endemic of our services) but certainly one that creates tremendous ill-will with the client and I’d like to find different strategies to decrease teh problem.
While there are the general things that we could implement:
- Bonuses (carrot)
- Fines (stick)
- Training
Thanks in advance,
Jerry
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