Hi -
I don’t know if we still have some delivery drivers that visit this section of the TT and post; but, if there are I’d like your feedback.
Presently we’re having a problem with Incomplete Delivery Orders. Basically the drivers are leaving the store without the additional items requested by the client (drinks, sauces, etc). Our POS prints these items on the last label of the order (right next to the total price) so there isn’t a issue of “Oh I didn’t know” OR “I wasn’t told”.
Here’s my question to you the driver - What strategy does the manager need to employ to decrease driver “forgetfullness” ?
There’s the stick (penalties), the carrot (bonuses - but should such a basic component of the job be rewarded?), the humiliation (standing in the middle of the store reading back to the manager all of the order’s components). What strategies would you employ if you we me?
Thanks for any & all feedback,
Jerry
I don’t know if we still have some delivery drivers that visit this section of the TT and post; but, if there are I’d like your feedback.
Presently we’re having a problem with Incomplete Delivery Orders. Basically the drivers are leaving the store without the additional items requested by the client (drinks, sauces, etc). Our POS prints these items on the last label of the order (right next to the total price) so there isn’t a issue of “Oh I didn’t know” OR “I wasn’t told”.
Here’s my question to you the driver - What strategy does the manager need to employ to decrease driver “forgetfullness” ?
There’s the stick (penalties), the carrot (bonuses - but should such a basic component of the job be rewarded?), the humiliation (standing in the middle of the store reading back to the manager all of the order’s components). What strategies would you employ if you we me?
Thanks for any & all feedback,
Jerry
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