Well petrol has now hit $1.60 per litre (around $7.25 per gallon) and the drivers are screaming poor mouth.
As from 1st June we are lifting our delivery charges by 50c which all will go to the drivers to compensate for the cost of petrol.
We are also increasing our minimum order value for delivery from $15 to $25.
At the moment we are losing about 50c - $1 per delivery at our current fee. It will still be the same with the increase but by increasing the minimum value it will increase our profit per delivery.
Since petrol went $1.50+ we have been getting a lot of single pizza orders for deliveries and hence we are not getting our full sale value. I hate it when people come into the store and order over the counter, or phone through and pick up and pay $15 for a pizza while others get delivery for a $15 pizza and we don’t get the same return on the sale. It irks me to see delivery orders come in as less profit compared to pick up / over the counter orders. All I’m doing is subsidising lazy slobs who want to sit on their a$$ and get it delivered.
I know there will be answers like “upsell” but we find that the single order pizza purchasers won’t buy anything else, and the drivers hate them because they rarely tip and either have the correct money down to the last cent or have a big note they want changed.
I only wish I had the balls like another outlet here in Perth who now has a $50 minimum order for delivery, plus a delivery fee of between $6 - $10. He has the following on his website under “deliveries” … ’ Due to a shortage of available drivers we wil only be accepting delivery orders with a minimum value of $50. Delivery charges extra. Please understand that this is a necessary measure to maintain any delivery service’. $50 order for this store would be around 3 large pizzas. His are all gourmet pizzas ranging from $17 - $22, plus he has just come 3rd in the world pizza plate championships so he can call the shots somewhat.
We are boxtopping with an explanation of our new delivery fee increase and minimum order value outling that we haven’t increased the price of delivery for 2 years, while petrol has increased 40% plus wages and other costs have increased.
I anticipate in the short term we will lose some single pizza customers who want delivery but that’s a fact of life. It’s taken me a while to accept that you can’t be everything to everyone and you can’t please all of the customers all of the time. Just like last night where we didn’t have a driver available and one guy abused our phone girl saying that “thanks to us he would f…ken starve tonight because we can’t deliver to him. Thanks you f…ing a$$holes”
Dave
As from 1st June we are lifting our delivery charges by 50c which all will go to the drivers to compensate for the cost of petrol.
We are also increasing our minimum order value for delivery from $15 to $25.
At the moment we are losing about 50c - $1 per delivery at our current fee. It will still be the same with the increase but by increasing the minimum value it will increase our profit per delivery.
Since petrol went $1.50+ we have been getting a lot of single pizza orders for deliveries and hence we are not getting our full sale value. I hate it when people come into the store and order over the counter, or phone through and pick up and pay $15 for a pizza while others get delivery for a $15 pizza and we don’t get the same return on the sale. It irks me to see delivery orders come in as less profit compared to pick up / over the counter orders. All I’m doing is subsidising lazy slobs who want to sit on their a$$ and get it delivered.
I know there will be answers like “upsell” but we find that the single order pizza purchasers won’t buy anything else, and the drivers hate them because they rarely tip and either have the correct money down to the last cent or have a big note they want changed.
I only wish I had the balls like another outlet here in Perth who now has a $50 minimum order for delivery, plus a delivery fee of between $6 - $10. He has the following on his website under “deliveries” … ’ Due to a shortage of available drivers we wil only be accepting delivery orders with a minimum value of $50. Delivery charges extra. Please understand that this is a necessary measure to maintain any delivery service’. $50 order for this store would be around 3 large pizzas. His are all gourmet pizzas ranging from $17 - $22, plus he has just come 3rd in the world pizza plate championships so he can call the shots somewhat.
We are boxtopping with an explanation of our new delivery fee increase and minimum order value outling that we haven’t increased the price of delivery for 2 years, while petrol has increased 40% plus wages and other costs have increased.
I anticipate in the short term we will lose some single pizza customers who want delivery but that’s a fact of life. It’s taken me a while to accept that you can’t be everything to everyone and you can’t please all of the customers all of the time. Just like last night where we didn’t have a driver available and one guy abused our phone girl saying that “thanks to us he would f…ken starve tonight because we can’t deliver to him. Thanks you f…ing a$$holes”
Dave
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