Ray;
That’s an easy one to answer. The key to a perfect dough or a perfect pizza is to make what your customers want. There is no “perfect” dough or pizza that fits everyone. The only perfect one is the one that you can sell successfully. Now, with that said, there is a key to success in selling pizza, or anything else for that matter. That key is “consistency” being able to deliver the same quality product 24/7/365. This has been McDonalds key to success and they have proven that it works world wide. The problem is that this is by far, the most difficult aspect to achieve, but it can be done, just ask Pizza Hut, Domino’s, or any of the other large chains that have gone International.
There are certain things that you can do to your own business that will contribute to the consistency of your product. Attention to detail is critical. Have a complete operations manual and follow it to the letter. Monitor, record, and achieve all specified times and temperatures, and possibly humidity (pan pizzas) associated with your product, and then give some thought to your store, how clean is it? how do your customers perceive it? What about the quality of service, and then toss in perception of value. I know I’ve probably missed a few things here, but you get the picture. A product that your customers want, quality that they can depend upon, and a customer friendly store. That’s what its all about in my humble opinion.
Tom Lehmann/The Dough Doctor
Tom Lehmann/The Dough Doctor