I think it depends on a few things.
First if it is a newer store or an older store
-If it is an older store they probably are company owned and are using older equipment and the general condition would be lesser compared to a newer location (franchise or non)
Is the store is a franchisee or a corporation store?
In my market there are a zillion legacy LCs, old corporate stores which survived the monster foldup which happened and reduced store count and flushed many franchisees in the process. Ive never seen an older store in what I would consider top condition or being run in a fashion which I see newer franchisee stores.
The newer stores have the XLT ovens, more efficient and intelligent store design and are up to date with current fixtures and look.
The difference in product compared to the older ovens (MMs or Lincolns) is night and day, you can drive 10 minutes from one older store and to a newer store with the XLT and the pizzas are nothing of the same.
I consider the newer product to be comparable to many mom and pops which I have tried and even better than many. Given their price point and speed of pickup I could see why they take market share.
It is also a misnomer that they have limited selections, that is not true at all. They offer a full menu including their pan pizza, wings, crazy bread, cheese bread, everything they have served in the past is available now, it just isnt the focus of their marketing.
I dont know why people bash the product, I worked there years ago during the craze and I think they make a decent product. It isnt as good as my sauce from scratch, better cheese and thinner crust, but unlike other chain and small biz pizza, I would order it and consider it a great value and decent taste.