I have one of those that I am getting ready to replace, it has lasted me about 8 years, with no mechanical problems. However the construction of the unit is another story. It has been falling apart for the last 5 years, all the door hinges are worn out, the lid hinges are in shambles and everything is dented, cracked and falling to pieces. I also find that the design of where the pans go in the top makes it very hard to clean out properly - too many nooks and cranny’s.
The LaRosa that I have sitting next to it is another story. It is about 15 years old and never had a problem with it either, and it looks brand new. Heavy duty everything, no scratches, no dents, no problems.
I would not consider the True again. I have narrowed my new choices down to the Marsal or another La Rosa.