We had the exact same thing happen to us 1 week from our insurance expiring. We sent all the requested info and then we heard nothing and our e-mails to them went unanswered. We were quoting Worker’s Comp, Hired/Non-Owned, and our Property Ins. Luckily for us, we were also getting quotes from current provider and we just ended up renewing with them. Didn’t know what happened since up to that point we had daily communication back and forth.