Coupon Clipping
I used to work for a pizza shop that tracked their coupons by applying the discounts when the pizza was delivered. Then at the end of the shift when the driver was checked out for the orders, the discounts were applied.
Example… Customer states they have a coupon for $2 off a large pizza. They are quoted the regular price (the ticket was marked about the discount) and when the pizza is delivered, the driver discounts the $2 off of the total.
Of course you always had somebody trying to get some extra cash. They would get an advo in their mailbox and soon after that, you would see extra coupons coming in. They were never smart enough to spread them out. So all you had to do is connect the coupons and say thanks for effort, but your terminated.
This can be tracked by your coupon % or by doing customer call backs
Voids
Another one that I have caught mngrs doing is voiding orders or partially voiding them. Some would just void out the whole order and others would void of a side item. Either way, it’s stealing.
I keep extensive stats at my place, so I can tell when a % is a little out of whack. Of course they always start out small and let it grow, so you need to keep your eye on it the whole time
A simple way to check on it is to do call backs to the customers.
Not entering orders
I have caught employee’s taking orders down on paper and never entering them into the computers. This of course is kind of difficult to catch unless you have somebody that isn’t to smart. I’ve caught them when they toss the paper in the trash and never throw out that garbage at night.
I’m sure I can come up with more, 16yrs in the field I always say I’ve seen it all… but people get wiser by the day!
