After years of calls from Yelp, despite my overall hatred of their unfairness towards buisness owners livelihood by allowing customers to slander you ‘bc they feel like it’ I decided to advertise with them about a year ago, After arguing with the rep for 10 mins about yelp he said to me “Yelp is here the ship youre arguing about has sailed” I thought he made a solid point so I figured Id try it for a few months.
Overall they do bring customers, espcially on the weekends, out of towners are directed to me.
One gripe that really gets on my nerves from Yelp is this: They call you to discuss whatever they want to sell you. I say now is not a good time so we agree that the rep will call me on Weds at 2:00pm. She says okay Ill call you on 2:00pm Weds then confirms with me again, lets me know its in her calender etc. So Weds 2:00 comes and goes no call. Now its 4:30 my Daughter and I shopping I get a call- Hey its Katie from Yelp calling. I say I told you to call at 2:00. She responds oh sorry I had a meeting-then continues on with her agenda. I respond with “see this is what pisses me off about Yelp. You call me 2 and a halfhours late, and thats perfectly okay. If I brought a delivery 2 and a halfhours late, Id get a 1 star review posted online for the whole world to read. So do I get to post a review on you? Something that would read like - yeah that girl Katie that works at Yelp is tottally incompetent, she called me like 4hrs after we agreed. Im never doing buisness with them again and telling everyone I know they suck”
Walter/Judy