This will be the final post from Revention on this topic. I’ll continue to post as to help protect fellow pizza shop owners and GM’s. Feel free to contact me anytime. As a matter of fact Speedline has ask if I’d be willing to speak to owners who are considering Retention over their product. Of course will be as helpful as I can be with straight facts!
The truth will be told, Revention did threaten to disconnect services to Krazy Karl’s due to an 80+ day delinquent payment that was in the 5 digits ($ ??,???). Actually…… When we bought the system for our second store there was a deal where we could have $10,000 off the tab if we send them “literally any piece of equipment large or small, broken or functioning”. The sales guy said he actually didn’t really care if we sent it at all. He needed to make the sale. Fast forward to last Spring I get a call from a “Kevin” who literally just wants to talk about why I had posted on PMQ about them. I told him, its because we have a mountain of problems. I said there were too many to go over over the phone and that my GM would email with the list and if they didn’t get resolved we’d be moving on. He got pissed and just said “Im just gonna turn off the system since it sucks so bad for you”. Lol. I said just watch for the email and get the stuff fixed. THE NEXT DAY : I received a call at 7:15 am from a customer service agent from Revention and he said there was an audit performed and they found that we owed them $10,000! Turns our it was because of the piece of equipment that they really didn’t care about ( PS: it was a broken kitchen printer ). We paid the $10,000 off literally that afternoon. There was never any notice of being delinquent, thats just a straight up lie. Later in another phone conversation with Kevin he stated that “funny things tend to happen if you piss off the higher ups around here”.
As Nate mentioned, Revention’s HungerRush platform is solid and had zero problems for 3.5 years until the system was modified. A manager from his location called at 2:15 AM into our 24/7 Call Center to open a case. After reviewing the details and calling the manager back, the manager said Nate turned off online ordering and that both locations do not use any Revention services. This is logged by our service team and on recorded lines. We actually allowed Nate to cancel signed service contracts without any penalties. Consider it a farewell gift. Actually, I’m fully aware of how to turn on and off the system. My GM and I both attempted to turn the system on and it never worked again. So are you saying that I took down my own geofence and then a day later set our delivery radius to 0 miles?? lol. CANCELLED SERVICE? I have still never actually called and cancelled the service and neither has my GM!! Thats hilarious that you guys cancelled the service after you spoke to one of closing shift managers?? Amazing job Revention! I hope people are reading this carefully, as I sit here writing this response we still have 17 active licenses with what we thought was an active Hungerrush. Except it appears they allowed a $9.50/hr employee authorize its cancellation… LAURA JUST CONFIRMED THAT THEY ALLOWED AND UNAUTHORIZED INDIVIDUAL TO CANCEL OUR SERVICE! UNBELIEVABLE. We may have to speak to our lawyer about this Im thinking…
Regarding the capacity concerns for Nate, he had a configuration issue that he couldn’t find time to troubleshoot with our service team. More than 20 logged calls stating, “I don’t have time, that shipped has sailed, etc.” After the 300+ calls by our staff….By the time they reached out we had already signed with Speedline… yes, it took them that long to finally reach out to us.
Nate with Krazy Karl’s has used extremely offensive language with many Revention employees during our history together. It was necessary to add him to the list of people (now only 8) that we simply cannot tolerate in a business relationship. These people take away our time from our many thousands of Revention advocates. This is completely untrue. I have not contacted Revention myself since the first year we started with them 4 years ago. Shift managers and our GM call them, I do not. There was one contentious phone call at the very end and I believe the last one before decisions were made to change companies where I did tell “Kevin” where he could stick it. As he was lying to my GM ( who shares an office with me ) my GM put him on speaker and said “well we’re in luck cause Nate’s sitting right here, care to repeat yourself”??? LOLOL Let’s just say “Kevin” did not repeat himself…
