Sorry guys just having a 5 a.m. rant after a sleepless night trying to find a way out of staff shortages at the moment.
Got a customer service / driver off with a disclocated collarbone, down to one driver on Saturdays, another driver who does Fri, Sat & Sun leaving in 2 weeks and both customer service people off sick tonight with no-one able to pick up their shifts - 1 sick, 1 on school camp for the weekend, 1 with technical college 3 day on site project and 3 with other committments. Hoping only other available one can cover otherwise we are up sh1t creek without a paddle on our businest night of the week. Just one of those rare times where the brown stuff hits the fan.
We can cover 1 person with my daughter (manager) doing customer service which leaves us short, but manageable in the kitchen and in worst case scenario take the guy off the end of the oven to cover customer service and bring our junior prep guy to cover the oven cutting pizzas and dispensing to customers. It can work out but not the best situation to be in.
We have been advertising for drivers for weeks and have had only 2 replies and both not suitable - 1 can hardly speak English. He wouldn’t be able to converse with customers, be able to fix any problems if they arose or assist in the front of shop. I tried similar ones before when in desperate situations and it was a nightmare. We found that they are new to the area desipte telling different at interview time, have little idea of where to go or how to get there and need constant supervision to do other jobs the drivers do. Also both were adults where wages are so high now with weekend penalty rates ($19.72 per hour M-F, $25.64 on Sat and $29.58 on Sun and $49.30 on Public Holidays) that we cannot afford to employ them. We need teens where wage rates are much lower. As it is our delivery fees are not covering the costs with employing teens let alone adults and we charge upwards of $5.50 for delivery. Most deliveries are costing us over $6 to do with hourly rates and delivery allowances and with adults this would skyrocket to around $8 - $10. Sorry I’m not in the business of losing money so someone can have the comfort of getting a pizza delivered to them.
We are also finding that it is getting harder to find staff due to Australia, and particular Western Australia back in boom time. Mining is taking off hugely again with massive pay checks and everyone expects that they should be paid a lot more than they are worth despite having any skills or training. Hospitality enjoyed some employment relief during the GFC but this is now evaporating rapidly as employers are throwing money around to get staff.
Oh I wish we had your your wage system and high unemployment. Life would be a lot easier.
Ah, that feels better getting it off my chest so maybe I can now get some sleep.
Sorry for the rant but I had to do something.
Mods - feel free to delete
Dave
Got a customer service / driver off with a disclocated collarbone, down to one driver on Saturdays, another driver who does Fri, Sat & Sun leaving in 2 weeks and both customer service people off sick tonight with no-one able to pick up their shifts - 1 sick, 1 on school camp for the weekend, 1 with technical college 3 day on site project and 3 with other committments. Hoping only other available one can cover otherwise we are up sh1t creek without a paddle on our businest night of the week. Just one of those rare times where the brown stuff hits the fan.
We can cover 1 person with my daughter (manager) doing customer service which leaves us short, but manageable in the kitchen and in worst case scenario take the guy off the end of the oven to cover customer service and bring our junior prep guy to cover the oven cutting pizzas and dispensing to customers. It can work out but not the best situation to be in.
We have been advertising for drivers for weeks and have had only 2 replies and both not suitable - 1 can hardly speak English. He wouldn’t be able to converse with customers, be able to fix any problems if they arose or assist in the front of shop. I tried similar ones before when in desperate situations and it was a nightmare. We found that they are new to the area desipte telling different at interview time, have little idea of where to go or how to get there and need constant supervision to do other jobs the drivers do. Also both were adults where wages are so high now with weekend penalty rates ($19.72 per hour M-F, $25.64 on Sat and $29.58 on Sun and $49.30 on Public Holidays) that we cannot afford to employ them. We need teens where wage rates are much lower. As it is our delivery fees are not covering the costs with employing teens let alone adults and we charge upwards of $5.50 for delivery. Most deliveries are costing us over $6 to do with hourly rates and delivery allowances and with adults this would skyrocket to around $8 - $10. Sorry I’m not in the business of losing money so someone can have the comfort of getting a pizza delivered to them.
We are also finding that it is getting harder to find staff due to Australia, and particular Western Australia back in boom time. Mining is taking off hugely again with massive pay checks and everyone expects that they should be paid a lot more than they are worth despite having any skills or training. Hospitality enjoyed some employment relief during the GFC but this is now evaporating rapidly as employers are throwing money around to get staff.
Oh I wish we had your your wage system and high unemployment. Life would be a lot easier.
Ah, that feels better getting it off my chest so maybe I can now get some sleep.
Sorry for the rant but I had to do something.
Mods - feel free to delete
Dave
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