up23,
What other offers have you tried? I send around 3000 postcards every week and on average get about a 5% return, which is pretty good. I use a postcard that has a full color front and a black and white back that has a coupon on it. Click on this link to see what it looks like:
http://www.cathyswingsandpizza.com/gotprint/
The coupon is for a free order of bread sticks, a free 2-liter of Pepsi, and 2 free toppings with the purchase of a large pizza. The customer thinks I’m giving away the house but in reality the food cost is less than $2. The best part is that the customer almost always adds more food to their order. The average ticket on these postcard orders has been in the $18-$20 range. It cost me: $866 to mail out 3000 postcards and $109 for the cost of 3000 postcards (I get my postcards for 3.6 cents a piece incl. shipping through
www.gotprint.com). The total cost of mailing 3000 postcards is $975. My profit - food cost on each week’s postcard mailing is around $2,700. This offer always seems to pull really good for me.
A quick question also, are you using full color postcards? When I switched to full color, it had a huge impact on my return rate.
If your postcards aren’t pulling in a great response for you, maybe you should try mailing a personal letter instead to educate the customer as to why they should order from your place. Tell them what’s great about your food and what makes it different. Try sending a letter similar to the “Magic Letter” that Kamron has in his Black Book. The following like has a copy of Kamron’s Black Book letter that he posted in one of pmq’s articles a while back:
http://www.pmq.com/mag/2003september_oc … letter.pdf
Use this letter and tailor it to your pizza shop. Make sure to use a handwriting font in blue ink for your signature and for the addressing info on the outside of the envelope and include a menu. Also, have the letter folded and inserted so the headline on the letter is facing out. This way when the customer opens the envelope, the headline with the offer in big bold letters is the first thing they see.
I’ve gotten as high as a 10% rate from the Black Book letter mailing. I used the same offer that I’m doing with my postcards now. The only other thing that I changed in the letter was that I didn’t offer free delivery. Make sure to have the 100% money back guarantee as well.