Their business and service has been exemplary for the vast majority of those who use them. Some have reported bad experiences, and those are worth hearing. Often times, it is local brokers/distributors who drop the ball. If you contacct them directly with your issue, they will often correct it from the home office. Basically, their business model is about making committments to quality and end-user satisfaction. Their loyalty is to us in the kitchens rather than negotiated deals with distributors. Win-win in that they get more control of their marketplace by having loyal consumers as leverage . . . and the customers get consistent pricing they can count on with a product they can bank on. They deal fairly and firmly with distributors with everyone paying the same price for a case of tomatoes at the distributor level. That gives us knowledge about who is giving best pricing and who is being less that forthcoming in their dealings with us.
Try the tomatoes. Try several styles, including the crushed 7-11/Tomato Magic as they are freshest . . . and I used to mix in their super heavy with basil (Saporito) for extending and a little more economical mix. Their tomatoes have been the most consistent I have tried, and good rich tomato every time. Make the pies and taste them . . . even if you end up paying 4 cents more a pizza, the taste is a big deal on the sauce. Get it right . . . just like you are doing.
