You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an alternative browser.
You should upgrade or use an alternative browser.
VOIP (Pizza Cloud)
- Thread starter Steve
- Start date
I have a friend that is using it at multiple shops who loves it and raves about it. Because of this recommendation, I am planning to use it when I relocate my store this summer. But, another franchise in our company has purchased the system with installation and has been waiting quite a long time for the install to happen. The system has been sitting at their shop for over a month, possible 2 months.I saw a few weeks back a post on using Pizza Cloud for VOIP. Anyone have any experience with that company that they would be willing to share?
Thanks,
Steve
Sent from my iPhone using Tapatalk
Last edited:
The_Fat_Boy
New member
i talked with a guy named Gilbert after the Expo said he would check into being able to Port my number and haven’t heard back from him since last Tuesday not very proffesional
Last edited:
famousperry
Active member
This has been on my radar for a while, but I was scared to pull the plug on my copper line phones. A friend got it in his store and liked it so I pulled the trigger last month. I will say we had a few bumps in the road thanks to my phone service Frontier giving us the runaround when we requested to port our phone line but now that has passed we love it. Sound quality is so much better and the ability to record calls, offer intro & on-hold messages, and never losing calls has been great. Best part is the integration with my POS through a Vertex called ID box so that my employees have no confusion as to which line they are answering and at the end of the day I am not paying that much more than I was before after I cancelled my phone lines. I have yet to test the mobile backup but it is supposed to automatically switch over in case of interruption including my online ordering and credit card processing. They could do better with customer service as I had to reach out to them instead of the other way around, but they were responsive once I did. I did increase my internet speed package with Comcast from 50 to 100 just to make sure there were not any issues. Overall, I would highly recommend them…wish I did it sooner!
Last edited:
I actually reached out to them about 6 months ago as we were starting the process to move our location elsewhere. I filled out their contact form online and I was really eager to hear back from them. They NEVER contacted me. The product sounds unbelievable but if they can’t reach out to a potential paying customer then I wonder how they’re going to be with support when you need them as well. It just didn’t sit very well with meThis has been on my radar for a while, but I was scared to pull the plug on my copper line phones. A friend got it in his store and liked it so I pulled the trigger last month. I will say we had a few bumps in the road thanks to my phone service Frontier giving us the runaround when we requested to port our phone line but now that has passed we love it. Sound quality is so much better and the ability to record calls, offer intro & on-hold messages, and never losing calls has been great. Best part is the integration with my POS through a Vertex called ID box so that my employees have no confusion as to which line they are answering and at the end of the day I am not paying that much more than I was before after I cancelled my phone lines. I have yet to test the mobile backup but it is supposed to automatically switch over in case of interruption including my online ordering and credit card processing. They could do better with customer service as I had to reach out to them instead of the other way around, but they were responsive once I did. I did increase my internet speed package with Comcast from 50 to 100 just to make sure there were not any issues. Overall, I would highly recommend them…wish I did it sooner!
Sent from my Pixel 2 using Tapatalk
Last edited:
I signed up with them 2 months ago. There were some issues. Switching over phone providers went well, but we had some issues with it configuring with our pos firewall. Once that was all done , things are great. No issues.
The cell backup will keep your phones and web ordering up when your internet outage happens.
Sent from my iPhone using Tapatalk
The cell backup will keep your phones and web ordering up when your internet outage happens.
Sent from my iPhone using Tapatalk
Last edited:
The_Fat_Boy
New member
my local company is bringing it in i will have 5 lines for $100 a month pre answer message, call recording, caller id and “FREE” phones no rental yeah boy
Last edited:
John_P_Scully
New member
Steve, just saw this post. We had an issue a while back with some of the messages from the contact form going into a black hole. If you are still interested please do reach out to us. We strive to respond literally within minutes, and are currently adding about 30 customers per month.I actually reached out to them about 6 months ago as we were starting the process to move our location elsewhere. I filled out their contact form online and I was really eager to hear back from them. They NEVER contacted me. The product sounds unbelievable but if they can’t reach out to a potential paying customer then I wonder how they’re going to be with support when you need them as well. It just didn’t sit very well with me
Sent from my Pixel 2 using Tapatalk
Sorry you had a bad first experience.
John Scully
Chief Cook and Bottle-Washer (AKA President)
PizzaCloud
Last edited:
RobT, still no issues?
Sent from my Pixel 2 using TapatalkI signed up with them 2 months ago. There were some issues. Switching over phone providers went well, but we had some issues with it configuring with our pos firewall. Once that was all done , things are great. No issues.
The cell backup will keep your phones and web ordering up when your internet outage happens.
Sent from my iPhone using Tapatalk
Last edited:
We had an outage on a Friday night for about 20 minutes, but they got everyone up quickly.RobT, still no issues?
Sent from my Pixel 2 using Tapatalk
No issues since .
Sent from my iPhone using Tapatalk
Last edited:
I saw a few weeks back a post on using Pizza Cloud for VOIP. Anyone have any experience with that company that they would be willing to share?
Thanks,
Steve
Sent from my iPhone using Tapatalk
Last edited:
Rob, any idea why there was an outage? curious to know why the cellular back up didn’t kick in?We had an outage on a Friday night for about 20 minutes, but they got everyone up quickly.
No issues since .
Sent from my iPhone using Tapatalk
Last edited:
I’m not sure why it went down, however, I know they now have 6 backup centers instead of 2 just a few months ago.Rob, any idea why there was an outage? curious to know why the cellular back up didn’t kick in?
Sent from my Pixel 2 using Tapatalk
Last edited:
I never received an answer of what happened. But cellular is useless if their servers go down which is what I think happened. I was assured by their tech support team that they resolved it and have taken the steps to make sure it doesn’t happen again.Rob, any idea why there was an outage? curious to know why the cellular back up didn’t kick in?
The features outweigh all the bumps I’ve encountered so far which were only a few.
I highly recommend this to anyone in this business.
Sent from my iPhone using Tapatalk
Last edited:
Registered_Guest
New member
So with 2 “backup centers” it went down , but 6 does the trick?I’m not sure why it went down, however, I know they now have 6 backup centers instead of 2 just a few months ago.
Sent from my Pixel 2 using Tapatalk
Lol.
Last edited:
I don’t know who you are but you’re a pain in the ass trollSo with 2 “backup centers” it went down , but 6 does the trick?
Lol.
Sent from my Pixel 2 using Tapatalk
Last edited: