First of all, congrats to TT and all the regular expert posters, this is a fantastic resource for indies, just wish I’d known about it before joining the party!!!
I made a significant change to our business model as the year began: 1) full service dining room, 40 seats inside with 40 outside - and wait staff. 2) Wages: everyone gets at least minimum, now $7.25 + tips.
I’ll explain the results and my observations over the past 7 months. #1, I’ve got the best crew since incorporating. Both drivers and CSRs do double duty, cleaning, bussing, taking orders, doing cut, salads, dough as needed. I restrict the drivers from taking dine-in orders, but they jump in for delivery and take-out orders. On average, both CSRs and drivers make about the same in tips, approximately $12 - $25 an hour. SO, on the low side they’re making $19/hr and on busy days as much as $32/hr. As you can imagine, the staff is very motivated. Morale is very high, especially when I hear talk from waiters at restaurants who make $2.13/hr + tips and have to compete with others just to get a table or 2 for the day.
I made this decision early mostly from the gut, but also from numerous comments from TT regulars about the benefits of fair wage. The results are night and day in staffing attitude. Wage is always going to be a tough issue, but when its higher, the quality of people are higher. Of course, how this correlates to the economy, I can’t say. I’m out of time, but in ending, I realize there’s more to it than just an hourly rate - but that with training and direct feedback in the form of tips really helps.
I’m glad we made the jump!!
I made a significant change to our business model as the year began: 1) full service dining room, 40 seats inside with 40 outside - and wait staff. 2) Wages: everyone gets at least minimum, now $7.25 + tips.
I’ll explain the results and my observations over the past 7 months. #1, I’ve got the best crew since incorporating. Both drivers and CSRs do double duty, cleaning, bussing, taking orders, doing cut, salads, dough as needed. I restrict the drivers from taking dine-in orders, but they jump in for delivery and take-out orders. On average, both CSRs and drivers make about the same in tips, approximately $12 - $25 an hour. SO, on the low side they’re making $19/hr and on busy days as much as $32/hr. As you can imagine, the staff is very motivated. Morale is very high, especially when I hear talk from waiters at restaurants who make $2.13/hr + tips and have to compete with others just to get a table or 2 for the day.
I made this decision early mostly from the gut, but also from numerous comments from TT regulars about the benefits of fair wage. The results are night and day in staffing attitude. Wage is always going to be a tough issue, but when its higher, the quality of people are higher. Of course, how this correlates to the economy, I can’t say. I’m out of time, but in ending, I realize there’s more to it than just an hourly rate - but that with training and direct feedback in the form of tips really helps.
I’m glad we made the jump!!
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