How would you handle this employee infraction?

Discussion in 'The Think Tank' started by clownhair, Jan 2, 2018.

  1. DaveUO

    DaveUO New Member

    Dec 6, 2017
    Likes Received:
    New Hampshire
    Not sure if this is comforting or not, but, In my travels I hear about these types of events all the time!
    The common ones are leaving the phone off the hook, unplugging the cable/internet modem to stop online orders, or just leaving the store early. That was inspiration to add alerting to our Unified Office system - letting applicable persons via text/email know when the phones are down, internet down, store closes early, etc in real-time - and be able to fix immediately.

    From the owners I've spoken with they typically use it as one time coaching opportunity and to communicate if they're overwhelmed, etc..