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Recent content by roanoke_49

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    Pizza Pans For Sale

    I have Pizza Pans, Full Size Sheet Pans, Rolling Rack and some new pizza bags for sale. They have been stored and I no longer have a use for them. I have 50 14" Anodized Stackable Pans already seasoned. 10 12" 5 16" 71 Full Size Sheet Pans 12 New Nylon pizza bags which will hold 2-3 14"...
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    Anyone Do Lunches for Local Businesses?

    Kris: I couldn’t agree more with Kris’ comment. We do the same thing by being there to answer the phones by 9. I may have several orders scheduled by the time we open @ 10:30. We also are very punctual. If there’s a possibility I can’t meet their delivery time, I give them the option of a...
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    Diamond Touch Help...

    Who are you dealing with @ DT? Are you dealing with one of their reps or with their main office? This sounds like somebody that doesn’t fully understand what you’re asking for.
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    I use Diamond Touch, but the receipt printers don't work

    Have you tried rebooting the print spooler from the server? That usually resets the printers.
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    credit card rates

    Solutions Gal: I would definitely be interested. I’m definitely looking for a way to lower my cc fees
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    Handling complaints...

    I know you’re beating yourself up over this one, but there’s no reason to. I agree with Fireside in the fact that she should have been more organized and told you exactly what type pizzas she wanted. I think you went above and beyond for this customer (probably several times if I know her type)...
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    Need a good Network forum... anyone know one?

    Have you tried going into “utilities” to do a repair on your data base? This must be done after the day’s closed and before you take any new orders in the morning. Sounds like you have a damaged file and it’s causing your system to slow down.
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    diamond touch

    If you bought the system new from DT, you have support included for a certain period of time. For the password, try the last 4 digits DT’s phone #, especially if you bought from DT in Texas. Did you not get any training when you bought the system? That’s the first thing I had to do was set up...
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    Just a little something to PI$$ me off

    We get these requests frequently also. When we first opened, there were only 3-4 schools in our district, so it wasn’t too hard to donate to each one. Now, there are about 20 schools in the district, many of which are not in our town, so don’t buy from me. We had to cut down on the donations...
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    Minimum Wage Law Compliance

    I don’t post a lot, but I read just about everything that’s posted. I sometimes have a short fuse to my temper when someone continually challenges everyone else’s comments in a thread. My family was in the restaurant business 43 years ago and I’ve dabbled in it off and on since then. My husband...
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    Question about POS & Stealing in a Sit-Down Restaurant

    Re: Question about POS & Stealing in a Sit-Down Restaura Integraoligist: If I’m not badly mistaken, that’s the only ticket transfer there is. It is there so that if a driver clocks out on the wrong delivery, you can remove the ticket from one driver and give it to the correct driver. I’ll...
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    Question about POS & Stealing in a Sit-Down Restaurant

    Re: Question about POS & Stealing in a Sit-Down Restaura Changing ownership of a ticket pertains to the order entry & cash out functions of DT. Transferring Tickets is changing a delivery order from one driver to an other. Both can be controlled by the Security Levels you looked at earlier.
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    changing the pay period help please

    If you’re using DiamondTouch for your timeclock, you can set your pay periods to start and end whatever day you choose just be going into Period Labor and creating a payperiod. If it were me, I’d pay the extra two days on the pay period you currently have ending 10/31, making it end on 11/2...
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    Customer Allergies What would you do?

    I’d have to agree with Wizzle on this one. IF it was a new customer who had never ordered before, they might not have seen a menu with the toppings listed. However, if I’m “allergic” to a particular food, I’m going to ask what the toppings are. Recently had a customer come in and order hot...
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