So I guess “inedible” was a bit of an exageration.
I had a similar experience… he left with “I’ll never be back here again and blah, blah, blah…”
I replied “Yes, you will”
Sure enough- next week… there he is… he looks at me and says “You just shut-up”
Correct.
People are jerks. Period. Not all, but many.
Having said that- do what you are doing.
When somebody complains- and gets their “fame” by venting publicly- and you apologize and offer to make it right & they turn it down, “don’t want anything”, etc… two things happen; You look good, and...
Enough for the business for 6 months and the expectation that you won’t take a check for up to a year.
Tweak that however you want depending on sales, cash flow, profits, expenses, etc.
Under-capitalization is, indeed, the downfall for many.
Agreed re your first point but… still confused on the legalities.
You will see (or they might have added) “Hot-N-Ready is a registered TM of Little Caesars” and such so not sure if that makes it ok or not?
Your second take is good- equally as effective yet skirts the issue.
