Here’s how my day went. UGH (This is very long so you can see the whole story and make a complete assessment…again, HONESTY is appreciated!)
Remember me telling you about the 1 or 2 people resentful for me becoming a shift leader?
Well, one of them is now doing some marketing for us with a Partners in Education program.
That’s fine. She comes in and tries to play boss to me, and I let that roll off my back. I do my thing, she does hers. She goes to schools and gets these large orders which is great for our bottom line, but makes no offers to help make them. Again, no problem, I usually am the one doing them anyway.
Anyway…this morning, she calls me 45 minutes prior to the first order going out, knowing I had over 20 pies to make myself before the store was even open, to tell me that she had to double the one school order (bring my total to over 30), AND move the order up 30 minutes to 11, which stacked the orders on top of each other. (She says she did NOT say this, and that I misunderstood her, and I KNOW for 100% sure I did NOT misunderstand her).
So, I was frustrated about this, and talked to my boss about it, and asked him that sometime in the future, if he could communicate it to her that she needs to check with the manager before she adds to the orders or moves the time up…they could get done this time, but a little assistance of knowing what was going to happen would be nice. He agreed…no problems. I told him I would let him handle that, and he gave me permission to speak to her about it.
When she came in, I was in the middle of finishing off the pies to put in the oven. Even though I had been previously frustrated, I POLITELY (seriously now…I am one of those people that can seperate personal and business…you can’t tell I’m angry with you unless you need to know it! haha) said “hey L, in the future, could you call me before you accept increases in orders or move the time up, because today that made these orders double stacked.”
BIG mistake, apparently. She started getting defensive saying that she DID tell me in time, even though it was AFTER she had already agreed to everything with the school, saying she did NOT tell me to move the order up 30 minutes (again, YES she did). I told her, okay, we’ll agree to disagree about the moving the order up, but still, in the future, please call me if there’s been a misquote in pizza (we figure enough for 2 slices each on large orders and then they can go from there) so we can make sure we can meet the customers’ needs BEFORE they are told they may need to get a few more.
I mean, nothing like saying “yeah, we can get your 5 out there in time…oh, you need 15? Sure, same time” and not be able to stand by the promise. KWIM?
Anyway, she started getting loud and telling me that is what she did, when it is not what she did. She called me a liar about the other stuff…and I turned to her and said “what, did I just make it all up then?” and then she told me to kiss her bleep and started getting in my face, and that the other driver could take the bleep-ing delivery to the other school.
I asked her to leave the store and cool off because I would not be spoken to in that manner and she refused, so I called our boss.
He came in within the hour, and had us both come into the office to discuss what had gone on. Apparently, because I called him to tell him about what she had done previously and honestly admitted to him that it had frustrated me, he felt that I might have had more to do with it than I said, thinking the presentation might have come off a little harsh. Both the drivers there verified with him that I was harmless in my presentation, that it did NOT warrant such a response.
She started laying into me again IN THE OFFICE with him present, calling me a closed minded bleep and I just looked at my boss and said “oh my God, SEE what I mean?!?”
She told me that she felt that she was always in competition with me. She said I refuse to accept my mistakes, even though I am the FIRST to admit it…and she sure didn’t like it when I brought up how I paid her $1.50 for a run OUT OF MY OWN POCKET to compensate her for having to go back out and deliver a 2 liter I forgot to add to an order that she had to go back for. I told her I don’t know where the competition thing is coming from, because I am a manager and she is a driver that does marketing, so if my attempts to help her get some leads is where she felt I was competing with her…that I did NOT want her job, and had no problems with her project.
She also said “all you ever do is bleep about things” and she could never give an example when I asked her for specifics, except for my asking her to call in advance today…that was her example of always bleep ing.
She even said she was going to quit after I told my boss that had I been the GM, with the behavior presented, I would have fired her (said it right in front of her), and she started cussing some more.
Long story short, she got a discussion of “you’d better never treat your co-workers that way again”, and I got “you probably showed her some of your frustration to get that response”…again, when drivers said there was NO WAY I could have made her flip her lid with anything I did or said.
I understand we’re short on drivers, and that she is getting some orders for the bottom line of the store…but IMO, behaving that way should have at LEAST warranted a suspension.
I feel like I have done wrong, and I am totally in the right…like they might have said they didn’t approve of her behavior, but without any sort of write up or suspension, it just makes me feel like they either supported it or didn’t care.
Had this been your shift leader and your driver/marketing person, what would you have done?