I hear this almost every day from pizza shops…it’s definitely a hot topic out there these days. One way I have helped pizza shops generate more sales/revenue while lowering the price of each pizza is by upselling and creating “value added” products.
Believe it or not, increasing your average sale is easy, and you can start today! Most of us become so bogged down in “daily processes” and our “to-do lists” that we neglect the true value of each customer or phone call.
The next time your phone rings you have a 50% or better chance of upselling the customer in one or more easy ways! This means more money in your pocket! Read the example below and ask yourself - “Does this sound familiar?”
Typical Phone Call:
“Thanks for calling Pizza House, is this for pickup or delivery?”
“Delivery”
“Ok what can I help you with today?”
“I want a Lrg Cheese for $4.99, I have a coupon”
“Ok, that comes to $5.xx we’ll be there in about 45 minutes. Is this cash or charge?”
“Cash”
“Alright, thanks - bye”
“Thanks”
Summary: You make a sale (good) but you didn’t provide yourself with an opportunity to increase your profits (both now and long-term). The customer gets what he/she wants, however, the customer has no incentive to order again.
Upselling Phone Call:
“Thanks for calling Pizza House, is this for pickup or delivery?”
“Delivery”
“How can I help you today, have you heard about our latest specials?”
“No, I just want a Lrg Cheese for $4.99, I have a coupon”
“Ok great. Would you like extra cheese and breadsticks for just $1.99? It’s our best selling combination.”
“Sure”
“Ok, that comes to $7.xx - we’ll be there in about 30 minutes. Is this cash or charge?”
“Cash”
“Thank you, next time you order you receive a free side item of your choice. Your delivery driver will give you the coupon.”
“Cool, thanks for that”
“Thank you - we’ll be there as quickly as possible, goodbye”
Summary: You make a sale (good), you provide yourself with an opportunity to increase your profits (both now and long-term), and you sound like a great person for helping the customer to a better deal. The customer gets what he/she wants and has an incentive to order from you again.
An Interesting Fact…
If you have 1,000 customers, each customer orders once per month, and their average ticket is $10.00 - you would generate $120,000 per year. If you add a $2 upsell to those same customers - you’d have an extra $24K in the bank at the end of the year…maybe even more.
Hope this helps!