I LOVE it.
It’s been almost two years since I first exchanged a couple of PM’s with Mr. Ward regarding the system. I had the full intent of switching my store over. Unfortunately, it always got put on the back burner and I never made the change.
I played around with the demo a lot over the past two years, and with my new store opening shortly I finally purchased the software and set up a system. It’s a six terminal system and the total cost of all hardware and software was around $6,000. Where else could you build a six station system for that price? What do you think think the “other guys” would have cost? I’ve seen prices in the $15,000 range for a 3 station system!
Yes, I had to do a lot of the work myself. Programming the entire menu seemed like a daunting task for a full service, full menu restaurant, but it was easy. I flew through it once I got the hang of it. I’d say I spent a grand total of 10 hours on it, and probably half of that was making cosmetic changes because I’m OCD (I’ll be darned if every button wasn’t going to be the pefect color and have perfect alingment down to the pixel.)
Networking scares a lot of people, but that’s pretty simple too (although I’ve had a lot of experience.) The biggest hurdle was trying to learn Vista.
I had a problem with a used printer I bought - Mr. Ward helped at their forum even though it had nothing to do with their software. I had problems downloading the software and was under a time crunch to get it registered before the weekend - no problem, Jeff Crandall found an alternative way to get it to me. Kathy is extremely helpful and patient - even when I had problems registering due to my own stupidity. I had a problem moving my menu from the demo so I called in. An off-site tech called me back in 5 minutes and the problem was fixed with a couple of mouse clicks.
There are some bells and whistles missing of course. I remember visiting one POS company at the Expo and he spent 10 minutes telling me all about how the system would send me a text message every time somebody voided an order. Point Of Success doesn’t have that one, but I still haven’t figured out why anybody would want it anyway.
They also don’t have onsite training. Another POS vendor I considered had a mandatory five day training period. I had the privilege of being forced to pay all travel and lodging expeses for somebody to spend five full days at my restaurant. Like me or my employees don’t have anything better to do with our time. If it takes that much time to learn a system, well, it might be a little too complicated. It takes me about 20 minutes to “train” someone on how to take an order with Point Of Success.
Along those same lines, the Super Button rocks.
The only major missing piece - online ordering - is in beta testing and appears to be coming soon.
The owner of the company posts regularly on PMQ, and on more than one occassion has posted his telephone number and extension. How’s that for service? How many other POS company owners post on here? He also helps out with all kinds of non-POS related stuff. The only posts I’ve seen from other POS representatives have been sales pitches (Edit: Sorry I forgot, but Jennifer from SL makes non-POS help posts too)
They have a forum that is open to the public; not just customers. That should give you an idea of how confident they are in their software. Even though they charge for custom reports and have a financial interest in creating them, they put up a forum where users can trade them or get help creating their own. How cool is that? They even help people create or modify their own on the forum.
Sorry for the long post, but I think Mr. Ward and his company deserve some recognition for the product they’ve created and how they service it. I hope anybody considering a POS system will give Point Of Success a good, long look. And if you’re afraid of not having a “turnkey” system, well you can always fly me out to set it up for you
Thanks Jeff and crew!
It’s been almost two years since I first exchanged a couple of PM’s with Mr. Ward regarding the system. I had the full intent of switching my store over. Unfortunately, it always got put on the back burner and I never made the change.
I played around with the demo a lot over the past two years, and with my new store opening shortly I finally purchased the software and set up a system. It’s a six terminal system and the total cost of all hardware and software was around $6,000. Where else could you build a six station system for that price? What do you think think the “other guys” would have cost? I’ve seen prices in the $15,000 range for a 3 station system!
Yes, I had to do a lot of the work myself. Programming the entire menu seemed like a daunting task for a full service, full menu restaurant, but it was easy. I flew through it once I got the hang of it. I’d say I spent a grand total of 10 hours on it, and probably half of that was making cosmetic changes because I’m OCD (I’ll be darned if every button wasn’t going to be the pefect color and have perfect alingment down to the pixel.)
Networking scares a lot of people, but that’s pretty simple too (although I’ve had a lot of experience.) The biggest hurdle was trying to learn Vista.
I had a problem with a used printer I bought - Mr. Ward helped at their forum even though it had nothing to do with their software. I had problems downloading the software and was under a time crunch to get it registered before the weekend - no problem, Jeff Crandall found an alternative way to get it to me. Kathy is extremely helpful and patient - even when I had problems registering due to my own stupidity. I had a problem moving my menu from the demo so I called in. An off-site tech called me back in 5 minutes and the problem was fixed with a couple of mouse clicks.
There are some bells and whistles missing of course. I remember visiting one POS company at the Expo and he spent 10 minutes telling me all about how the system would send me a text message every time somebody voided an order. Point Of Success doesn’t have that one, but I still haven’t figured out why anybody would want it anyway.
They also don’t have onsite training. Another POS vendor I considered had a mandatory five day training period. I had the privilege of being forced to pay all travel and lodging expeses for somebody to spend five full days at my restaurant. Like me or my employees don’t have anything better to do with our time. If it takes that much time to learn a system, well, it might be a little too complicated. It takes me about 20 minutes to “train” someone on how to take an order with Point Of Success.
Along those same lines, the Super Button rocks.
The only major missing piece - online ordering - is in beta testing and appears to be coming soon.
The owner of the company posts regularly on PMQ, and on more than one occassion has posted his telephone number and extension. How’s that for service? How many other POS company owners post on here? He also helps out with all kinds of non-POS related stuff. The only posts I’ve seen from other POS representatives have been sales pitches (Edit: Sorry I forgot, but Jennifer from SL makes non-POS help posts too)
They have a forum that is open to the public; not just customers. That should give you an idea of how confident they are in their software. Even though they charge for custom reports and have a financial interest in creating them, they put up a forum where users can trade them or get help creating their own. How cool is that? They even help people create or modify their own on the forum.
Sorry for the long post, but I think Mr. Ward and his company deserve some recognition for the product they’ve created and how they service it. I hope anybody considering a POS system will give Point Of Success a good, long look. And if you’re afraid of not having a “turnkey” system, well you can always fly me out to set it up for you
Thanks Jeff and crew!
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