Here is my 2 1/2 year experience and if I could do it all over again I would choose another POS system.
I am going to be truthful in this post. You will see both their good and bad points. If you can live with their bad points then I would recommend them. I just think when you spend over $30,000 there should be no bad point.
First I spent over $30,000 on the pos system in March of 2009 at the pizza expo in Las Vegas. I was told it could do everything I needed. I didn’t like the reporting system. Not very well designed for Pizza Delivery. The food cost was not integrated. I was assured that the problem was being addressed and within a few months the reports would be more like my old National System pos. The reporting system still isn’t even close to the old National system.
Well after starting the setup with software team they discovered that it couldn’t do my pizza pricing. They said if I could wait they would rewrite the software to work. Which they did and the pricing works great.
When they were installing the system I had security concerns with the way it was connected to the INTERNET was was told all was fine.
We find out this year that the system isn’t in PCI compliance. Reventions wants over $5,000 to bring the system into compliance.
I feel that when you spend $30,000 on a POS system that the system should last about 5 years. If not 5, at least 3 before a upgrade is needed. If you do the math, not counting interest the cost of the system over 3 years is $833 per month. Now add the $100 per month for support (which you will use a lot) and $55 for online ordering that totals almost $1000 per month spent on your POS system.
After I had paid for a full year of support and software updates, I was told they will not upgrade my software unless I spend the $5,000 to change out all my hard drives and become PCI compliant.
I have tried and requested that a simple column be added to the Hourly sales report I think all store need. A hourly labor percent column. How do you know when your store is wasting their labor if you can’t see the hourly labor percent?
As far as the PCI compliance, I feel the company should of known that their system wasn’t secure. As I said at first, I felt there were some security problems and I’m not even a computer person. I feel they should make this right by their customers and fix the problem at their cost not ours. I feel they should be able to close the INTERNET security threat, run a scan on each hard drive and get their systems back into compliance. Not charge us $5,000 to get all new hard drives!
To sum it all up:
Order taking; Great
Reporting: Bad
Support: average
Cost of ownership: Very Bad
Standing by their mistakes: Very Bad
Steven Tolhurst
Pizza Time
Lawton, OK