I don’t see how 2.1% could be true either.
We pay interchange +2.5 cents and are to 3% on average.
If you’re around 3% average, then you must being charged an additional percentage per dollar amount, called “Discount Rate” or “Basis Points”.
Usually is something that says what amount you processed per card and multiply that by a percentage rate, I.e 0.25% (That’s 25 basis points).
That would be listed on every card type (Visa, MC, DS, Amex) and would also be listed for both, credit and debit transactions.
Then you could have various other fees + monthly fees that add up to the total.
For example, if you have 5 cents per batch closure and 5 cents per settlement, that means 10 cents every time you close the batch.
If you have 5 cents “AVS” fee, then it charges you every time a zip code is entered. Some POS systems add that fee even if you don’t add the zip code!
If you haven’t completed the PCI questionnaire and passed, or it expired, or the scan failed, then you’re being charged probably around $20/mo as penalty for non-compliance.
Might be other charges in your statement which I can’t tell. Your best bet if you want to get something better, is to ask your rep to explain all of the fees charged line by line, and ask him to get you a better deal if he wants to keep you as a customer.
As far as the 2.1% mentioned above, I don’t know if its true or not. It does sound too good to be true, tbh. However, there are processing companies that offer locked rates with a membership fee. For example, they could be offering a 2.1% rate with a $95 monthly membership fee. That way they’re a little over the interchange cost plus they get the membership fee!
Now if you add the membership fee to the total it won’t be 2.1%!
Just a thought…
Hope this helps!