I would say to not be so much of bean counter. Just do what makes the customer and the employees happy and everything else will fall in place. I’ve spent too much time in the early years trying to shave off a nickle here and dime there. I’m not saying that I don’t watch or care about expenses but it is way down on my priority list.
My 32 years was with Dominos, as we’re the chargebacks. I don’t recall the particulars but know I always won. I mean… talking about 6 or 7 over the past 15 years so… not statistically significant.
