Diamond touch

[system]

I have a diamond touch pos system. I am having a problem with my drivers. I can not close the day becouse it shows 2 drivers still in, but no drivers are in. Any body know how to get reid of the two drivers and close the day. Please help (586-725-7700).

 

[Charles]

What does DiamondTouch say?

 

[Integraoligist]

So all the drivers are closed out in the Driver Screen, Correct? Are ALL of the tickets closed out and all the registers closed out as well?

It maybe a credit card is not closed out from one of the drivers… or maybe try reopening all the registers with $0, and reclosing them again.

 

[roanoke_49]

Call DiamondTouch and tell them exactly what you’ve posted here. They will have you go into the “DiamondTouch” file and delete a driver’s file that’s “hung”. Had this happen 1 time. It took about 3 minutes to fix the problem with Tech. That was about 2 years ago and it hasn’t happened since. I also wrote down the steps so that if it ever happens again, I can fix it without calling them.