Not sure if this is comforting or not, but, In my travels I hear about these types of events all the time!
The common ones are leaving the phone off the hook, unplugging the cable/internet modem to stop online orders, or just leaving the store early. That was inspiration to add alerting to our Unified Office system - letting applicable persons via text/email know when the phones are down, internet down, store closes early, etc in real-time - and be able to fix immediately.
From the owners I’ve spoken with they typically use it as one time coaching opportunity and to communicate if they’re overwhelmed, etc…
The common ones are leaving the phone off the hook, unplugging the cable/internet modem to stop online orders, or just leaving the store early. That was inspiration to add alerting to our Unified Office system - letting applicable persons via text/email know when the phones are down, internet down, store closes early, etc in real-time - and be able to fix immediately.
From the owners I’ve spoken with they typically use it as one time coaching opportunity and to communicate if they’re overwhelmed, etc…
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