Although I am disappointed at your loses the bottom line is Management.
Maybe you pay a great staring wage; maybe you don’t (for the area). Are the employees trained? Do they understand the standardized work of each and every task (ie 4 top uses 16 utensils; 16 must come back or be noted). Do you have standardized worksheets that employees can reference if they don’t understand how to do something and no one is around (yourself, manager etc).
Or perhaps you’re right. No one knows how to do anything because of phones.
Short of having a manager stand over them and supervise every step for the entire shift, what are you saying?
Yes they are trained and taught the proper way to do things,
What I am seeing is lack of paying attention to anything, I see it outside of work too with most anyone under 40 years of age.
When I was young you took care of things you owned, and you took even better care of someone else’s property, You fixed things, you didn’t just throw them out and replace them. You changed your own tire if you got a flat, because you didn’t have a mobile phone in your pocket to call for help.
So yeah, part of this idiocy may come from kids having phones at so young of an age
This is what we get when we have an entire generation that was not disciplined by their parents or teachers, and given a trophy just for showing up, and now we are paying the price.
I am not an absentee owner, I work on the line with my cooks every single day, I am always first in and the last one out.
Younger people these days are very inattentive, they do not notice things by themselves, it has to be pointed out to them multiple times, and be reminded over and over.
Maybe relying on electronics has actually changed the way their brains operate?
