Hi everyone,
Some very good points and thoughts were brought up so far. Indeed, especially for the pizza industry, mobile ordering is continuing to grow the opportunities for everyone. With regard to some of the comments, ONOSYS is the leading online ordering provider in the niche. This is not a sales letter, but we are experts in the arena and partner with such clients as Papa John’s Intl, Boston Pizza, Jet’s Pizza, Breadeaux and many others.
Our strategy was to skip text ordering-which many people are still doing-and go straight to smart phone applications. The advantage is that we saw text as non-brandable, with no fuctionality and a limited shelf life. Our iPhone app has already been approved by Apple and we are rolling it out now. (PRE, Droid and Blackberry apps are coming soon.)
Keep in mind that it’s important that you may want to look at a complete program. Honestly, there are many people building apps and putting food online. There are only a few providers that provide a good package of online ordering. Currently we are the only one that has the iPhone app completed and 100% integrated into the online ordering program. This includes mapping, coupons, orders, delivery, history and marketing abilities. All of this is managed by the client as well-so any menu changes are reflected on both the iPhone and online ordering site.
As for costs, what I’ve heard so far is way off for sure. While the app can stand alone, it’s best to have a complete program-IE: you wouldn’t offer guests in the store only 1/2 of your menu, right? In ONOSYS’ case, the complete program is much cheaper and inclusive.
Also keep in mind-if you are looking at smart phone apps, most-at least 75%-of your locations should already be doing online ordering or participating in it. Remember-people download the app and expect it to work. If it only works for a couple of locations (if you have multiple of course) then it will be hard to use and they will give up on it. Hopefully this will be helpful for your internal discussions. Best, Dan