Length of Pick up times on a Friday Night

[Nate]

How much faster is the bake time supposed to be compared to what you have now?

This is a question for all you big high volume guys…at some point when you have exausted all possible ways to increase capacity and are completely maxed out, do you maybe increase prices and lose some customers but increase your margins and provide better service to those willing to pay a premium? Or do you just try to give accurate quoted times and hope your customers will deal with the long wait?

I’m nowhere near that point, just curious how you guys deal with that problem.

Try to give accurate quoted times and hope your customers will deal with the long wait!

We opened a second store… Both stores have triple stacked ovens and they are approx 3 miles apart from each other. I will say that we have raised prices the last 5 years pretty consistently. We 100% push dine-in, to-go’s and pick ups ahead of deliveries. At this point, I barely care what our delivery times are. The food will be hot but it might take two hours.