Don’t trip over a quarter to pick up the nickel. We really try our best to make policies for long term success and relationships with your customers. If it is a known customer, we generally will make a polite joke in normal conversation about it, so they know we noticed. If it is a close friend, they get grief. We generally don’t have space for strangers looking for a cool/warm place to eat what they bought up the street at the convenience store. Again, we let them know we notice them, and let them know that we prefer to use our space for paying customers . . . hand them a menu and offer them a special for the next time they are hungry. It turns out to be more intuition than black letter rules.There is a cafe in the same strip mall that lost business from a construction crew because one of the 10 guys that cames in there had brought his lunch from home and was told he was not allowed to eat it there so the whole crew got up and left and never went back.
I’m hanging one up this week as well - I’ve got a McD’s just a stones throw from my front door. Last week a group of 10 HS kids came in; one ordered our food and the rest had their McD bags (I wasn’t there - one of my rare days off). Will make exceptions for B-day parties, coffee (there’s also a Starbucks close by - we don’t sell coffee cuz we get so few requests for it), or people with extreme allergies.and my tables in my place are for my paying customers. as a child i remember most places having signs saying “no outside food or drink allowed” i am going to hang mine back up again.