I used to agonize over price increases. I would do the “well I’ll give it to you for the old price this time”. I finally realized it didn’t matter and I was just selling myself and our product short. I try to not do anything more frequently than twice a year with price adjustments. We do compete on the lower price spectrum, but we do have an excellent product, in my opinion far superior to anything the customer can get even close to the price. Last time we did an increase I saw some customers didn’t order for a little bit, but it wasn’t long before they came back. Again, better product and service can offset price within reason. I explained to my staff, if the customers asks, “we had a minor price adjustment to offset increase in cost.” I can count on one hand the number of people that made an issue out of it. You have a choice to either be in business and making a living or not, most people understand that.
Last edited: