by Jimmy D » Tue Mar 09, 2010 11:00 pm
I have 2 Randell 8411 pizza prep tables. One is less than 3 years old and the other is less than 2 years old. The 3 yr old has problems with the refrigeration and I was told the 2yr old is on its way also. The parts are rotting away on the inside. The older one already had to be loaded up with refrigerant cause it is leaking. I have been given an estimate of $1000 to replace the parts.
My problem is that I started buying Randell because of their reputation of quality and longevity. The cost is much more than most other units. I have been told these situations can happen depending on what you store in the cabinets. Everything I have like pizza sauce and some vegetables are Saran wrapped and covered with a plastic lid. My service tech who is on a quarterly maintenance contract says this should not be happening. In his contact with Randell he was told that we were pretty much out of luck. I contacted them yesterday and have not heard back from them yet. It is a 1 year warranty but I think under the circumstances that I need some answers and some help from Randell with repairs.
Does anyone have experience with Randell or heard of these problems.Jimmy D
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Joined: Tue Jan 16, 2007 2:05 pm
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