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I think that giving the total on the phone speeds up the process anyways. Driver gets to the door, and money is ready most of the time.
We say “Your total with tax and delivery is … We will be there in about 30 minutes” At that point they either question the charge or hang up. If they ask about the charge, a simple explanation is given. 99% of the time, they understand. The explanation may or may not affect the drivers tip .RobT:
Also, when a customer complains, i explain its a service that we provide for an added fee. 99% of the time, we can have your food at the door in 30 minutes. We have a very good reputation for providing a good service.This is just something that we all deal with. We all gain and lose customers for various reasons.What about the people that don’t complain? The ones that are just mad and take their business somewhere else that “doesn’t” (even though they really do) charge a delivery fee?
How do you handle it on the phone when you give the total? Do you tell them their total include a delivery charge -or do you just give them the total and then explain it if they ask?
I think that giving the total on the phone speeds up the process anyways. Driver gets to the door, and money is ready most of the time.
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