S
system
Guest
Here goes:
I own a small restaurant in West Texas, just a few tables and most of my business is delivery. A few months ago, to keep peace in the family, I hired a distant relative (too complicated) to work and help prepare food.
I’ve noticed a couple of things. This kid, Pete, doesn’t follow the recipes exactly and so the food isn’t exactly as I taught him to make it, not precisely what I mean by the menu descriptions. I track repeat business in my database and I have noticed that some long time customers aren’t ordering like they used to. My question is, are these two issues related?
I haven’t gotten any complaints from customers, but my own experience has been, when I’m not happy with a restaurant, I may or may not tell them, but I definitely don’t go back any time soon.
I’ve been harping on Pete that he needs to follow the recipes, use the right cheese, put tomatoes and olives in the salad, etc, but he still keeps doing it.
Am I losing business because of him? I was thinking maybe I ought to follow-up somehow with the missing customers, but I’m not sure how they’d take to being pestered. In the meantime, I need to know if I absolutely have to start a family war and fire Pete, no matter what, if he won’t do the job correctly?
Got any advice?
Will H
I own a small restaurant in West Texas, just a few tables and most of my business is delivery. A few months ago, to keep peace in the family, I hired a distant relative (too complicated) to work and help prepare food.
I’ve noticed a couple of things. This kid, Pete, doesn’t follow the recipes exactly and so the food isn’t exactly as I taught him to make it, not precisely what I mean by the menu descriptions. I track repeat business in my database and I have noticed that some long time customers aren’t ordering like they used to. My question is, are these two issues related?
I haven’t gotten any complaints from customers, but my own experience has been, when I’m not happy with a restaurant, I may or may not tell them, but I definitely don’t go back any time soon.
I’ve been harping on Pete that he needs to follow the recipes, use the right cheese, put tomatoes and olives in the salad, etc, but he still keeps doing it.
Am I losing business because of him? I was thinking maybe I ought to follow-up somehow with the missing customers, but I’m not sure how they’d take to being pestered. In the meantime, I need to know if I absolutely have to start a family war and fire Pete, no matter what, if he won’t do the job correctly?
Got any advice?
Will H