I have been with Prism by Microworks for 14 years and I agree with Steve 100%, customer service and sales have been exceptional with minimal problems to the system.16 years now with Prism/Microworks. If I was starting over from scratch I would go with them again without hesitation. Great system. Great customer support. Still dealing with the same person (Mike) that originally sold us our system. I hear what you are saying Perry about vendors in general, but our experience with Prism/Microworks has been the exception that proves the rule.
IMO, managers are some of the users you would never want to allow to sign in with a number - because their user typically has the most power and access.we could switch to numeric login, but right now only my managers are setup to do that.
The install was done overnight, he had most of it setup when we arrived for business the following morning. The only problem was our credit card switchover from our processor. They needed a certain number. Revention called it one thing, c/c co called it another. Lots of screaming, classified data, blah, blah, blah. Eventually at the end of the 2nd day it finally got solved. We lost a lot of one on one training due to this, but we are managing just fine.How long did your install process take? I have them scheduled for (3) full days, but if this goes anything like my last POS install we’ll be finished halfway through the 2nd day.
Keep in mind you don’t “have” to have the chip reader to accept the cards - normal mag stripe readers will continue to work just fine. The supposed hitch is if you swipe a chipped card and it eventually comes back as fraudulent - the liability is on you. Well, duh. In the real world it has always been that way anyway.anoyne have any idea (Revention users) about the switch to the new chip card technology? How much are we going to have to fork out to accept these new cards?
It’s because you are there everyday. As a multi unit operator just a few things that people do is clock in for others when they are running late so it doesnt look like they were late, going home early on slow days and having their friends clock them out, using the manager code to void part or whole orders to pocket cash, using manager codes to alter tips higher. One of the biggest weaknesses to codes is during a busy time when a manager code is needed like a friday rush when the manager is 30 tickets deep on the makeline they may just give the code out to for that employee to use then forget to change it. Employees are gonnna find ways to get what they want, putting in safegaurds will reduce their options to acceptable levels when you cant be there all day every day.Yeah… fingerprint is a bit overkill. Im here all day, we have cameras, I don’t know why anyone would feel the need to log in as someone else.
My chain says expect to pay around $900 per Revention cash register. Although i’ve seen some usb readers on ebay for around $40. The current credit card reader I use with my revention now is a cheapo usb I bought on amazon so I’m guessing these usb ones will work as well. Also worth noting is you can operate without these but the burden of fraudulent orders will be on you, which suites me just fine as we are liable for keyed in delivery orders and everything else claimed is a $25 charge and that covers about 99% of my orders (under $25 or keyed delivery)anoyne have any idea (Revention users) about the switch to the new chip card technology? How much are we going to have to fork out to accept these new cards?
Amex is giving a $100 or so credit if you apply for it before a certain date to use for your EMV upgrades.Considering the healthy slice of my pie that CC companies help themselves to THEY should be picking up the costs of all these “upgrades”.