I’m not sure what you’re referring to. Are you speaking of the physical abuse? We run many call centers on voip. If the bandwidth is there, there are systems made to handle the volume of calls. From the physical abuse side, you shouldn’t let your employees abuse equipment.A true VOIP system or one from, for example, your cable company?
If you are talking a real VOIP system - I can tell you from extensive experience that there is not a VOIP telephone made that can take the beating dished out in a pizza environment. They are made for cubicles.
Piper,If I ever decided to go VOIP, does anybody know if I would be able to use my existing PBX? It’s a Nortel Norstar CICS.
It seems like I would be able to, as I would just connect the lines from the VOIP gateway to the trunk of the PBX. The CICS really shouldn’t care what “type” of phone line it is, it’s just acting as something of a switching system… right?
I’ve had this question for a while and thought this thread would be a good place to ask.
Lol. I’ll make sure I hang up a sign.Registered Guest:
I’m not sure what you’re referring to. Are you speaking of the physical abuse? We run many call centers on voip. If the bandwidth is there, there are systems made to handle the volume of calls. From the physical abuse side, you shouldn’t let your employees abuse equipment.A true VOIP system or one from, for example, your cable company?
If you are talking a real VOIP system - I can tell you from extensive experience that there is not a VOIP telephone made that can take the beating dished out in a pizza environment. They are made for cubicles.
Indie, thanks for the recommendation.
The upgrade plan is going like this:
Nextiva will provide a gateway that connects to broadband and then to our existing PBX phone system. Nextiva also provides MOH, auto-attendant, and re-routing to an emergency number in case of broadband failure.
- Install high speed broadband (50mb download/10mb upload) service from Comcast for $189/mo.
- Port 4 existing POTS numbers over to http://www.nextiva.com for $100/mo.
- Once everything is installed, cancel existing AT&T service.