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It’s neat, but the “remote CSR” thing is a solution looking for a problem.
I thought the same thing when I set up our Asterisk servers. I can sit at home and answer the phone at any of our stores. Connected through remote desktop, take orders.
Neat, but who cares. Why would you want to do this? There is a whole list of reasons why it is better and easier to just be in the store when taking orders over the phone.
I know that when I’m sitting on the beach in Hawaii, the last thing I want to do it get my laptop out and take orders for pizza.
I thought the same thing when I set up our Asterisk servers. I can sit at home and answer the phone at any of our stores. Connected through remote desktop, take orders.
Neat, but who cares. Why would you want to do this? There is a whole list of reasons why it is better and easier to just be in the store when taking orders over the phone.
I know that when I’m sitting on the beach in Hawaii, the last thing I want to do it get my laptop out and take orders for pizza.
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