Make sure you log into your account to view your statements and click on the “Messages” on the far left side. Here’s some messages they posted in there, but to my knowledge never communicated in a letter or anything like that:
July Portal Message
Due to the complexities of the payments industry and systems that support your processing, we must periodically review our pricing structure. Effective September 1, 2018, you will be assessed an annual fee of $99 each year in September.
May Portal Message
OYou have been enrolled in a free trial of Vantiv BizShield, a third party data intelligence tool designed to protect your online reputation and grow your business. Vantiv BizShield’s 24/7 monitoring software helps protect your business from critical activity like negative online reviews and incorrect business listings, and delivers real-time alerts directly into your email inbox. Your free trial is effective 6/1/2018 to 6/30/2018. If you don’t opt out before 7/15/2018, you will automatically be charged $19.99 for July, and you will be charged for each subsequent month until you opt out. You may opt out of this service at any time by calling 800.846.4472. Vantiv has partnered with Womply, an industry leader in business analytics, to provide Vantiv BizShield. Use of Vantiv BizShield is subject to Womply’s terms and conditions, available at Womply.com/terms.
June Portal Message
An additional processor added fee of up to 0.8% will be applied to non-qualified transactions beginning in August 2018. This fee will be included in the surcharge section of your statement and calculated by multiplying the rate by the applicable transaction volume.
September Portal Message
Effective November 2018, you will be assessed a semi-annual Regulatory Compliance Fee of up to $79.50. This fee will be assessed each year in May and November.