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Vantiv/WorldPay, check your statements

Steve said:
They have a contract. How can they do this

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I literally said that to her.
She replied “It was in my terms of service”
They have the right to change my rate at anytime but I can cancel without penalty if we cant come to an agreement
 
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She said the jump in pricing was on non-qualified transactions.
I used to think that meant cards keyed in as opposed to swiped but its not.
It seems like every transaction I do is considered non-qualified.

Steve L explained what non-qualified transactions were in a previous post on this thread, The rep I spoke to said the exact same thing.
 
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December said:
I literally said that to her.
She replied “It was in my terms of service”
They have the right to change my rate at anytime but I can cancel without penalty if we cant come to an agreement
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Terrible.

I haven’t looked at a statement since probably July. I’m not sure a better deal is out there. From what I understand, due to my setup with Speedline, brygid, and now Goji systems (kiosks), Worldpays tokenization is unmatched and going without it may complicate our processes in a way that would outweigh any monetary savings (or maybe that’s just how I cope with it ha). Seriously though, this is what Goji Systems told me last night. Some different batching things and stuff like that

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Steve said:
Terrible.

I haven’t looked at a statement since probably July. I’m not sure a better deal is out there. From what I understand, due to my setup with Speedline, brygid, and now Goji systems (kiosks), Worldpays tokenization is unmatched and going without it may complicate our processes in a way that would outweigh any monetary savings (or maybe that’s just how I cope with it ha). Seriously though, this is what Goji Systems told me last night. Some different batching things and stuff like that

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@Steve[/USER] & @December:

The only major issue you’ll have by switching processing companies will be your gift cards if any of you has any and are being issued through world pay
There is no way to transfer that information to any other platform.
As for the kiosk service, since it’s a 3rd party it should have a list of specs for the processors, so they can provide the VAR Sheet for the configuration.
That’s all I can think right now.
If you guys have any questions or need anything, feel free to reach out. I’ll be glad to help.
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Im worried about that exact thing… that Im just screwing myself over and Im just going to end up back with them anyway bc of one thing or the other.

Im always trying to save money, not be taken advantage of, but If I save a dollar here it gets taken somewhere else everytime

my parttime job is making sure im not getting robbed.
 
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@Steve[/USER] & @December:

The only major issue you’ll have by switching processing companies will be your gift cards if any of you has any and are being issued through world pay
There is no way to transfer that information to any other platform.
As for the kiosk service, since it’s a 3rd party it should have a list of specs for the processors, so they can provide the VAR Sheet for the configuration.
That’s all I can think right now.
If you guys have any questions or need anything, feel free to reach out. I’ll be glad to help.
[emoji3]

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www.poweruppos.com
[/QUOTE]
I may give you a shout next week, I have to think about my next move
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December said:
Im worried about that exact thing… that Im just screwing myself over and Im just going to end up back with them anyway bc of one thing or the other.

Im always trying to save money, not be taken advantage of, but If I save a dollar here it gets taken somewhere else everytime

my parttime job is making sure im not getting robbed.
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I think the big part here is “not to be taken advantage of” because I feel the same way. To them, were just a couple of small timers so they don’t really care if we leave or not. Doesn’t matter if we’re processing 200k or 1.3M. We have no leverage besides actually leaving and even if we leave a better deal isn’t guaranteed. We’ll make a decision out of spite and probably need to let things settle and see if there rates can be lowered after a few months or something

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December said:
I may give you a shout next week, I have to think about my next move
Click to expand...
December said:
I may give you a shout next week, I have to think about my next move
Click to expand...
I feel your pain. IMHO… Worldpay is one of the most predatory credit card processors when it comes to smaller businesses. They mix lousy service with aggressive and nontransparent pricing. A Class Action Suit has been filed against them due to these tactics.

That said, you can move your Gift Card program out of Worldpay by asking for a “liability report” with the complete card numbers. This report can be used to enter your Gift cards onto a new platform. Most processors can accommodate this request.

If you switch your service out of Worldpay put a ‘debit block’ on your banking account against them. This will prevent them from assessing you monthly fees when the account is closed. Your commercial banker can help you with implementing the Debit block.
 
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Revention is a Ripoff they only process thru Worldpay/Vantiv now and that is it or they want to charge a gateway fee of like $199 a month
 
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Giant Eagle “GetGo” gas stations near us started getting customers to use their “advantage pay” system which turns their loyalty card into a debit card with a pin. The withdrawal ends up being an ACH. It appears they’ve found a way around credit cards but how many people would link their accounts to a pizza shop with a loyalty card? Certainly would help offset costs

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Cancelled my accounts with Worldpay. Switched to Heartland. For just one account, the final invoice (maybe) from Worldpay was for $194.85, that’s a month of Fees and Adjustments with zero transactions processed.
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what POS are you using
 
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Revention is a Ripoff they only process thru Worldpay/Vantiv now and that is it or they want to charge a gateway fee of like $199 a month
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POS systems can be ‘double-edged sword’ when it comes to payment processing. Stay away from POS systems that offer one payment processor option ( eg Worldpay) because once they have you locked in on the POS side, your rates will ‘go through the roof’ on the payments side. Always consider POS systems that are processor agnostic because, in the long run, the ability to switch processors without having to change the POS system is your best defense against non-competitive payment processing rates.
 
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