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Holy cow that’s quite a stretch! Your managers brother must be a dick!Well my bad review that I can’t find has another twist. While discussing the review with my manager she informed me that the lady is her brothers, ex girlfriends aunt. She apparently left the bad review out of spite for my managers brother, who doesn’t even work for me.
I’d respond stating your side. She’ll look dumb, you’ll look like the good guy and you’ll probably feel a little better.Well heres todays awesome 1 star review. Customer comes and orders a deep dish pizza and breadsticks and heads home. Calls up yelling that we do not have nutritional data on our website and that she can’t feed the pizza to her son unless she knows how many carbs it has. Ok whatever come back we will refund your money no problemo. Brings food back, gets money. 2 hours later this pops up
" use to think this was the best pizza place in town. I use to order from it very often and would tip well. Today was the worse experience I’ve ever had. When a owner, employees and website can’t tell me how many carbs are in the food I am ordering to deal with my son’s type 1 diabetes and the only answer I get is, “I can tell you it has like a whole lot more carbs than any other pizza place, because of the dough.” It’s time to stop eating there. Last I thought, every restaurant was suppose to have this magical paper called nutrition facts sheet to know what is in the food and how much counting needs to be done."
Im at a point mentally where I almost can’t take it anymore. These people use this almost as a means to punish me.
I think you misspelled “F*** off, if we never see you again it will be too soon.”This was my response, thoughts?
My response - Hey sorry we don’t have nutritional data. It is only required of restaurants that have 20 or more locations and it prohibitively expensive for a small local family business to afford to have done. (per the FDA To be covered by the final rule, an establishment must meet certain criteria. First, the establishment must be a restaurant or similar retail food establishment, as defined in the rule. Next, the establishment must: (1) be part of a chain of 20 or more locations, (2) doing business under the same name, and (3) offering for sale substantially the same menu items.) You will find that all the other local owned restaurants in Newaygo are in a similar position where they do not have nutritional data. Best Regards.
Myself, I would’ve explained that you were more than accommodating to give them their money back if they returned the food and that the 1-Star review wasn’t deserved. Also putting the requirements to have to provide nutritional data was a nice touch. Don’t get too worked up over it though, people just suck. I’m sure reviews fester with all of us for a few days or a week but usually they’re easily forgotten later on.This was my response, thoughts?
My response - Hey sorry we don’t have nutritional data. It is only required of restaurants that have 20 or more locations and it prohibitively expensive for a small local family business to afford to have done. (per the FDA To be covered by the final rule, an establishment must meet certain criteria. First, the establishment must be a restaurant or similar retail food establishment, as defined in the rule. Next, the establishment must: (1) be part of a chain of 20 or more locations, (2) doing business under the same name, and (3) offering for sale substantially the same menu items.) You will find that all the other local owned restaurants in Newaygo are in a similar position where they do not have nutritional data. Best Regards.
WTF, I don’t think I have ever seen or heard of a french dip sandwich with the aus jus poured on it. That thing would be soggy and gross so quickly.reading this thread makes me want to burn my place to the ground and walk away… people suck. I real’y wish we could talk straight with customers…“Oh, your upset because we didn’t dip your beef sandwich but, we did give you a 4oz container of au jus on the side? Don’t be a lill bitch and waist my time on the phone for 30 min and just pour the fucking juice on the sandwich.” (true story by the way but obviously not how I handled it) he did go on facebook 2 weeks later and gave me 1 star. I did get into it again with him cuz i just had to call him out on his bs vague ass review.
yeah, its a Chicago thing it was actuality an Italian beef sandwich and people love them soggy. its a long story, but he relay ordered a beef and sausage combo, that comes with red sauce on it. I didn’t want to wash away all the red sauce and mix it with the beef juice so I put it on the juice on the side. He didn’t care for my explanation.WTF, I don’t think I have ever seen or heard of a french dip sandwich with the aus jus poured on it. That thing would be soggy and gross so quickly.
We had a guy like that. Banned him from our establishment. Would eat 95% of his food then claim it was doughy. We have a good relationship with the township cops and they called him to tell him he’d be trespassing once entering our doors. Luckily, I don’t think he’s computer literate so we’d never see a review from himyeah, its a Chicago thing it was actuality an Italian beef sandwich and people love them soggy. its a long story, but he relay ordered a beef and sausage combo, that comes with red sauce on it. I didn’t want to wash away all the red sauce and mix it with the beef juice so I put it on the juice on the side. He didn’t care for my explanation.
Fact is hes just an ass hole. Hes a neighborhood guy and he gets into little spats with everyone in the neighborhood people think it’s the cutest/funnest thing! “oh that’s just Dave.” Well I look forward to the day he starts his shit with someone who doesn’t think it’s cute and he gets his block knocked off.
In the meantime, I’m quite happy he refuses to order from me.
Politician, everyone works for you !I keep looking for a profitable business to get into that does not require customers or employees, until I find it I have to get along with the customers and employees I can find.
As we say in construction…" if it weren’t for the employees, customers and suppliers I might actually like this business"…I keep looking for a profitable business to get into that does not require customers or employees, until I find it I have to get along with the customers and employees I can find.
Did you notice their avatar is for a bourbon barrel beer? All that sugar!! Hypocrite cityHere’s a good one.