Re: reoord internet orders
You are preaching to the choir here Wizzel. However when you add new things, anything not just what I do, it should be with an eye to increasing top line sales without increasing labor percents, etc. Mr. Guest is he suggests the online ordering is not valuable because it will lower tips because people will not want to add tips online until the order arrives for a number of reasons.
First of all I have not heard that concern from anyone, at all across, our portfolio and I know many of the people in my local stores and I do visit and talk with them as this is an evolving tool and we want it to evolve in a positive direction for everyone.
The point that sparked anger and rage here was essentially if you are running a basically good shop that perdictably provides great service I sincerely doubt people are going to be up in arms about paying on the web. After all they are there by choice to begin with. If, however, you make a good pie, but your delivery service is not as on the mark as it could be I can see a lot of customers using the tip to make a point to the driver and the restaurant. In other words the better you are all the time, the less this is even an issue.
He does bring up a good point and we have not done a survey in a while and I am interested in what people say. Clearly we also have an interest is higher tips. So it is something I want to include just to see the results.
It is hard to make any CC case when the person walks in and it is not usually a high priority for any police agency. Getting a subpoena is not that hard, in my consulting business we ran into this. It really is super easy to fill it out and identify the server it came from. Literally a couple of minutes. If you are on a business server you can be identified in zero time, I’ve had to do it several times. Ealier they were talking about more liablity with taking cards online. my point is your liablity is actually less because you have the CVS number (CSV?), the address is checked, the phone number is checked by the processor before it completes the order. If it did become part of something bigger with the police it is likely you lead the police to an address. Of course you rightly point out this is really not something people spend much time doing and in my opinion it is bad to lose cash to these people, but to run your business with these people in mind is a bad idea.
You are preaching to the choir here Wizzel. However when you add new things, anything not just what I do, it should be with an eye to increasing top line sales without increasing labor percents, etc. Mr. Guest is he suggests the online ordering is not valuable because it will lower tips because people will not want to add tips online until the order arrives for a number of reasons.
First of all I have not heard that concern from anyone, at all across, our portfolio and I know many of the people in my local stores and I do visit and talk with them as this is an evolving tool and we want it to evolve in a positive direction for everyone.
The point that sparked anger and rage here was essentially if you are running a basically good shop that perdictably provides great service I sincerely doubt people are going to be up in arms about paying on the web. After all they are there by choice to begin with. If, however, you make a good pie, but your delivery service is not as on the mark as it could be I can see a lot of customers using the tip to make a point to the driver and the restaurant. In other words the better you are all the time, the less this is even an issue.
He does bring up a good point and we have not done a survey in a while and I am interested in what people say. Clearly we also have an interest is higher tips. So it is something I want to include just to see the results.
It is hard to make any CC case when the person walks in and it is not usually a high priority for any police agency. Getting a subpoena is not that hard, in my consulting business we ran into this. It really is super easy to fill it out and identify the server it came from. Literally a couple of minutes. If you are on a business server you can be identified in zero time, I’ve had to do it several times. Ealier they were talking about more liablity with taking cards online. my point is your liablity is actually less because you have the CVS number (CSV?), the address is checked, the phone number is checked by the processor before it completes the order. If it did become part of something bigger with the police it is likely you lead the police to an address. Of course you rightly point out this is really not something people spend much time doing and in my opinion it is bad to lose cash to these people, but to run your business with these people in mind is a bad idea.
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